Consumer guidance

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Consumer guidance is a service that is provided by the state. More information about consumer guidance can be found in


Telephone number for the national consumer guidance (open between 9-15) is 071 873 1901.


Calling the guidance number costs a normal local fee or a mobile fee. Consumer guidance in Swedish, phone number 071 873 1902.


Consumer protection act

When a person purchases goods or services from an entrepreneur for his/her own use, the consumer protection act will be applied. The consumer protection act will not be applied in transactions between two entrepreneurs or two private consumers. Consumer protection act (38/1978)

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